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This is my how-to-survive/thrive/enjoy/win SXSW post. But first, here is my SXSW Origin Story.
Yesterday I found the initial email from a friend introducing me to SXSW and urging me to go. I received the email on September 2, 2004. The friend is Kevin Smokler, and he's a big reason I love the event and the reason I know about it. Kevin and I met at BookExpo in Chicago during the summer of 2004. It was a dinner organized by Bella Stander who is awesome.
Kevin and I stayed in touch, and I hired him for a "virtual book tour" phone-based consulting session focused on marketing my first book. Over the course of exchanging emails, Kevin, as another self-described "conference whore," suggested we swap conference recommendations. On his list was something called "South by Southwest Interactive" which he described thusly:
The mardi gras of the online world. Anyone who's doing anything interesting online is there. I've spoken there the last 2 years. You so should go. I'll introduce you to everyone.
I couldn't make it to SXSW 2005, but when 2006 rolled around, I sent Kevin a followup asking if he still thought this was a place I needed to be. He did and reminded me that he would "introduce me to everyone."
So I went, and Kevin indeed introduced me to everyone, extending his group dinner plans, letting me tag along to cool parties and funky storytelling events, breaking bread with brad and more. During that first SXSW danah boyd played a similar role. They were my SXSW big brother and big sister, and through them I met amazing humans like lynne d johnson and George Kelly and too many to name right here.
I exited the conference/convention/pilgrimage/BBQ pit with a recommitment to these digital arts and an extended family of beautiful, world-changing geeks. Every time I return, it's a family reunion. Every time I return, I get a little less stressed about having the latest app, getting into the hottest party or attending the buzziest (yes, buzziest) session. I want you to try to keep that spirit in mind as you review my very short list items for your consideration at SXSW Interactive.
Full details here. And by "full," I mean "a few." The exact topic of my talk is not yet settled.
Will I announce more details about the new #BaconWhiskeyFreedom political party? Maybe. Will I spend the entire hour reading from my book, How To Be Black? Possibly. Might I just sit on stage, project my laptop screen to the audience and force them to watch me place contacts into my Google+ circles? Definitely.
Whatever the content of the talk, I'm genuinely honored and excited by the invitation. SXSW is my "home conference," the one I must attend every year. Here's a blog post and video I made for SXSW 2011 offering advice and explaining more about why I love this conference and always return inspired, newly connected to awesome humans and exhausted.
So thanks SXSW people! Hope I don't bollocks it up!
I caught a screening of this movie at Netroots Nation two weeks ago. I'd meant to see it at SXSW but never got the chance. It's an extraordinary story of an influential and prescient man named Josh Harris who was far ahead of his time when it came to how people will connect and represent themselves in a totally networked world.
He basically foretold the rise of services like YouTube and UStream and his story is one of both wonder and caution.
Ticket info is here: http://bit.ly/f8ztr
You’re saying, “Not another one of these techno-geeky black guys with political passions who does stand-up comedy and blogs.” But that’s Baratunde Thurston ’99. “I operate in three major spheres: comedy, politics, and technology,” he explains. “An ideal zone for me is where all three overlap. Politics is the heart; comedy and technology are tools to amplify or deliver a message. Humor is a really effective way to talk about what I really care about: politics and justice.”
This interview was conducted back in March, so not everything is perfectly up-to-date, but I'm not complaining. This is a pretty ridiculously awesome article!
While I've got your attention, I have two large pieces of feedback around product strategy / capability. The message is long, but I've spent a lot of time thinking about this and hope you'll find it helpful. The first issue is SMS. You guys are trying to get users to give out their GC number as the ONLY number. That's fine in a voice-only world, but with SMS there's a problem. If I want people to be able to text me, I HAVE to give them my cell phone number, and texting is a very large part of my communications. I imagine you could install some sort of inbound SMS-aware gateway which could tell if the "call" was voice, fax or text, then forward appropriately. Inbound SMS would go to my mobile phone, as defined in my settings. Then you need to solve my response text to that message. If someone texts me at my GC number, it will be confusing for them to get a response from my cell number. So my reply also must go through your gateway. If you can solve the "SMS hole" then I will be a true fan. Right now, though, I'd have to say I couldn't use GC to its full potential because I'd have to give out two numbers, which defeats your "one number for life" motto.To quickly expand on the size of this problem, the number I had through GrandCentral was a 646 area code, which is commonly understood to be an NYC mobile prefix. Folks I deal with assume that I text, which is true, but when people sent text messages to my GrandCentral number, those messages went into a black hole. While extremely popular and often more reliable than voice or mobile data connections, SMS usually offers no confirmation of delivery, no feedback whatsoever that your message did or did not go through. You could be texting a dead payphone and not know it. Vincent wrote me back two hours later (at 5am!) saying they were working on SMS, but in July 2007, they were acquired by Google, and I never saw the feature rolled out... until now. I'm happy to say that people can text my Google Voice number, and I can text back, most importantly, from the same Google Voice number. I can respond via the Google Voice website or my own mobile phone, again, without exposing my true cell phone. We also had a lengthy exchange about the value of one number vs. multiple numbers (or aliases) that lead to the same end point. I won't provide all that detail here. While Google was gobbling up GrandCentral, I decided to test two other services that offered some form of voicemail management and unified communications. They both worked off the premise that people didn't want a new phone number; they wanted to manage their existing and often default number: the cell number. I was an early beta user of CallWave (http://callwave.com). You plug in some fancy forwarding codes on your handset, and CallWave becomes the voicemail provider. When folks left you a message, you would get the gist of the message via text (a service they called "VGist") and the full transcript via email. They had a decent transcription service, and allowed you to use a web console to manage/search/archive messages as well as make calls that were bridged to your mobile number. I ditched them late in the Fall, however, due to an infuriating customer service experience. After CallWave, I moved on to SkyDeck. (http://skydeck.com). Their speech-to-text is powered by SpinVox and is hands down the best I've ever used. The web interface, however, is lame, and I think the service costs too much for what I need. So now that I've established myself as a credible/obsessed user, on to my Google Voice test. I maintained my GrandCentral number as a very public way to reach me. It is listed it on my website, but I had since stopped listing it on my business cards. In fact, I just gave up on the idea and put my cell phone on my cards starting in the summer of 2008 at the DNC. With voicemail transcription offered by CallWave / SkyDeck, that was good enough for the time being, but now Google Voice is back. Here are some of the voicemail messages I received yesterday along with Google's attempt to transcribe them. Transcript reads: hey they're trying to reach you know vick just got your facebook in on calling to leave your message there you go bye Transcript: hey there it's just wanted to call and tell you that you were rock and that's the door hi Transcript: never got not cathy hawk lady at four forty five central standard time missing out bye Transcript: this is a test of the better attend a google voice messaging system if this is been an actual message the tell them that i just hardwood avenue followed by something with the this is only a test Transcript: hi it's sarah calling from california distant you know bother you make sure you have to start okay myself bye Transcript: alright sunday jemilla day here i guess it's actually let me leave a message i just wanted to be of some assistance to another thinking black person i live in D C N or we can short supply us i hope your day is lovely be well So I'm going to say right it right now: this sucks. Out of the six messages above, only one of them has what I consider to be usable. And by "usable" I'm looking for a transcript which prevents me from having to listen to the message. That's the point of a transcript right? The SkyDeck service (powered by transcriber SpinVox) is leagues ahead of Google Voice. By way of comparison, here's a transcript I got a few weeks ago from SkyDeck:
Hey ___, it's [REDACTED]. Sorry I forgot to call you this morning. I'm not gonna be able to make coffee cos we're only just going to lunch now, which means I don't have time to see you after lunch and then make my 4:00. But at least gimme a call back or something or maybe when you're done South ___, South West and if I don't speak to you before then have a great trip and even if you're not to be my Sunday morning date at ___ I hope I get to see you next time I'm in New York. Bye.That's what we call a transcript. I was on a conference call when this message came in, but I was able to read it via email and get relevant info. Google has miles to go to match this. They should just buy SpinVox and plug their engine into Google Voice. Other feedback on the Google Voice system:
- The migration from GrandCentral to Google Voice is the wackest thing ever because there is no actual migration. See, the word "migration" implies moving your stuff from one place to another, but the only thing that moves is your number. All my existing GrandCentral contacts and messages remain in the old system, and there's no way to manually import. I have years of voicemails that are trapped in a dead service. Boo.
- Using Google Voice and SkyDeck at the same time leads to an echo effect. I don't think this is Google's fault per se, but it's still annoying. SkyDeck/SpinVox is great at handling my cell phone voicemails, and I'll continue to receive those since thousands of people have that number. The problem is the Google Voice service trips the SkyDeck voicemail service up, so when people leave messages on the Google number, I get an empty voicemail on the SkyDeck service leading to lots of crap texts and emails. Boo.
- While it's nice that the Google Voice web interface is integrated with my Gmail contacts, they reallly, really dumbed the service down. This is a tendency of Google with their acquisitions. They take 50 features and reduce them to five, and call it progress. Point being, Google has adopted the facebook method of handling messages: you can't file/label things. All I can do with a voicemail or text is "star" it, mark as read or delete. Now that gmail has me used to labels, Google Voice takes them away and forces me to maintain a full inbox or get rid of everything. Give me my damn labels back. Boo
- Texting. Good news is if someone texts my Google number, it also hits my cell phone, and when I respond, that response comes from the Google number! Yay. Bad news is I cannot initiate a text from my cell phone that originates from my Google number. Also, from the web interface, I can only send one text at a time. I can't separate numbers by a comma, and blast a text to a group. Boo.
DYKCTV: "Fray Cafe 9" from Do You KNOW Clarence? on Vimeo.
Fray Cafe 9, feat. Clarence Smith, Jr. at the Red Eyed Fly during SxSW 2009.
videographer: Timothy Hahn (twitter.com/timmyhahn)
I've known Clarence for a few years. Brother has that digital swagger down pat! The video above is from his featured story at an event called "Fray Cafe" at the South by Southwest Interactive Festival.
I usually do that event as well but had a conflict this year, hosting the web awards instead. Clarence just posted the video about his surgery experience. As someone who's been cut many times by doctors, I can appreciate it to the fullest. Highlight: "I knew I wasn't in heaven because all I saw was white people."
Consider this a storytelling Sunday break. Peep him at http://www.doyouknowclarence.com