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just got this apology from jetblue. nice

JetBlue president apologizes

photo by Baratunde via Flickr

I gotta say I believe this guy. I saw him out the right side of my plane at JFK yesterday apologizing to workers, passengers, everybody! Just gimme my free ticket, and I'm good.

An Apology from JetBlue Airways.

Dear JetBlue Customers,

We are sorry and embarrassed. But most of all, we are deeply sorry.

Last week was the worst operational week in JetBlue's seven year history. As a customer scheduled to be on one of our flights during this period, we know we let you down. Following the severe winter ice storm in the Northeast, we subjected you to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President's Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.

Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you experienced. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise to you last week.

We have begun implementing immediate corrective steps to regain your confidence in us as part of a comprehensive plan to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.

Most importantly, we have published the JetBlue Airways Customer Bill of Rights—our official commitment to you of how we will handle operational interruptions going forward—including details of compensation. I have a video message to share with you about this industry leading action.

You deserved better—a lot better—from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to once again welcome you onboard and provide you the positive JetBlue Experience you have come to expect from us.


David Neeleman

Founder and CEO
JetBlue Airways

P.S. We pledge to keep you informed with more details about the implementation of our improved recovery plans in the coming weeks. There is no need to reply to this email about compensation inquiries. We will be contacting you directly by March 15.

Tragedy: I Lost My Moleskin

Woe is me!!! I walked home last night through the streets of Boston, Cambridge and Somerville, and somewhere along the way I lost my moleskin notebook full of awesome ideas and people information and world takeover plans and nuclear codes. I retraced my steps last night and this morning. Nothing. Inside was a business card of mine and my name and contact info are written on the main inside page. I soooo want it back. Pleeeeeeeeeeeease!

if anybody runs into sprintpcs, can you please shoot them in the face?

DSC_3418, originally uploaded by dogseat.

I don't even have time to get into the whole thing, but I've spent 45 minutes being told by sprint, essentially, that they screwed me big time and aren't going to do anything about it.

here's the short advice

DO NOT get the Treo700p. It is a pile of poo. I hate this phone so much it hurts my head. Both phones on my account are the buggiest POS's I've ever owned, and apparently, Sprint won't do anything about it. There's no firmware update, and I can't get them to replace the phones.

when you buy a phone from a cell company, and you ask for "total equipment replacement" on the phone, make sure 1) that they actually add it to both phones and 2) that it's a useful equipment replacement. Don't be fooled by the fact that the word "total" is in the title. It turns out in my case that "total" meant "we will totally NOT replace your ish if anything bad happens to it, but we'll still charge you a monthly fee for the meaningless coverage anyway."

the only solution is to have infinite problem solving time and be ridiculously wealthy.

I'm told it will cost $200 per phone to terminate my account with Sprint

any techie, telecom-y people out there with time want to help out? Here's what I need.

monthly budget = $175
two phones
smartphones preferably
unlimited data/web access
unlimited text messaging
unlimited in network calling
nights and weekends at 7pm
obviously i'll pay for the phones

if you can swing this, I will give you one month's bill as a fee. if you can get the contract termination fee covered, I'll give you 50%. that's $200. I'm serious. this is some bullshit, and I don't have time to go to law school and take the friggin bar exam just to deal with a shitty cell phone company.

finally, if you manage to stab sprintpcs in the eye, I will kiss you, and I'm a good kisser.

holla. pass along. whatever.

Just checking on yall

Wadup my peoples,

My goal of daily blogging here is a little behind because I need money and am working on some cool projects to bring in le bacon. Meantime, check out my man Timmy Mac's blog:

Let's cut to the chase: if any of you had even a shred of professional pride, you would immediately hang yourselves - if you could possibly find rope with the tensile strength to support your flabby, useless asses long enough to do the job. Delays happen. Reasonable people know this. Trains are made of metal and run by men, and both are far from perfection. But every day? Every goddamn day?

You want to read this. you know you do.

Arnita Lorraine Thurston. One Year Later

Ma and her Honey Bear It's hard to imagine that almost one year ago to the minute, I sat at this very computer and typed up a farewell message for my mother who passed on October 12, 2005. Parts of me are still offended at the audacity displayed by a world which has decided to move on despite the loss of the most important and wonderful person in my life. Parts of me celebrate randomly the memories and sayings of a woman who often created her own language. Parts of me are angry at hospitals and cancer and her. Parts of me just want a hug that I'll never get again. In one year, I still have not gone through most of my mother's things. That has been too hard. What I have tried to do is invoke her spirit and tell her story wherever I can: during standup, MCing the recent Black Alumni Weekend at Harvard, and in this very blog. Over the next year, I will push to tell that story more aggressively and across more media. She left me a tremendous collection of LPs which will make their debut in the podcast. I have some incredible in-the-moment conversations of our drive West across the USA, moving Ma to Tacoma, WA. And there is more. So stay tuned for years more of the story and spirit of Arnita L Thurston. And many thanks to friends and strangers among you who have send love and support and flowers and chocolates in the past year. You are appreciated (even if I haven't emailed all of you back). Everything else is irrelevant and imadertia. I miss you, Ma. - Baratunde, son of Arnita

I lost my mind last night, but I got it back

art by Chuck Wojtkiewicz in reference to a Slake-Moth in the book, Perdido Street Station I couldn't read. I couldn't write. I forgot the name of the man standing next to me. I lost my depth perception. My right hand went numb. My headache was murderously painful. If slake-moths were real, then one was definitely trying to rip the consciousness straight out of my head, because, for a short while, I lost my damn mind. Now, let's go back in time, and justify that first paragraph. As my regular readers will know, I began the Lemonade Diet, a liquid fast, on Tuesday September 5, 2006. My goals were a) to detoxify my body of antibiotics and other built-up poisons; b) address some specific health issues c) complete a lifestyle transition that seems to have begun at the beginning of the summer; d) commemorate my 29th birthday; e) remember my mother (who introduced me to the fast 14 years ago); f) reset my digestive system in preparation for a dietary shift; and g) see if I could do it. I did it. My initial plan called for five days with an option to extend to 10. The maximum range on the fast is 40 days. I pulled off 13. This past Monday was my first day coming out of it, and I took things slowly. Monday was all OJ and grapefruit juice. Tuesday was the same with a salad at night. Wednesday saw the addition of vegetable broth, and the plan continued adding cooked veggies, rice and eventually non-meat protein. Wednesday, however, I got a little tickle in my throat. Some little bugger was trying to get me. By Thursday (yesterday) I had the proverbial head cold or virus or whatever: slightly clogged sinuses, slightly sore throat, slight fatigue. It wasn't anything I hadn't felt before, and I had a plan set for the day involving work for a client, standup comedy show, tax preparation and sleep. Then came the slake-moth. Somewhere between 5:30pm and 6:00pm, I was working in that most creative of media -- not charcoal, not paint, not clay -- nay, PowerPoint. I was reviewing a slide with my co-worker, trying to tweak the headline. But after a moment, I got that feeling, common in college, of reaching to the end of the page having no idea what I'd just read. I tried to read it again. And Again. and again I could not read. I would manage to hold on to a few concepts for three, maybe four words, and by the time I'd reached the fifth word, I couldn't remember what the other words were. The letters didn't seem to make any sense. The word that stands out in my memory now is "service." That's an extraordinarily basic bit of vocab. However, my brain couldn't handle it. I looked over the letters, not word, several times and thought to myself, "ser" "vice?" What is this "ser" "vice" and why have I put in on a slide? The flip side was no easier. I could not write. Typing was slow and consisted of more typos than typing. Jason, my co-worker, noticed and asked if I needed to take a break. I thought that was an excellent idea and left my office to refill my water bottle and walk around a bit. When I got back, I went over to Lana's cube to chat. Things were getting more remote, mentally. She mentioned a man named "Dave Patterson." "Who's that?" I asked. She and others around her thought I was joking. "You know, Pat-terson!!" "I don't remember him." "He used to work here!" "Really?" Yes! I did remember the name Patterson, vaguely, but "Dave" didn't mean anything. They assured me that "Dave" was Patterson's first name. Then we moved to some photos Lana had on the wall outside her cubicle. They were men from the office with female wigs on. I asked her why she had those pictures up, and she asked me, "Don't you recognize them?" I sort of did, but the names escaped me even under direct questioning. For many, I could come up with a first name, but last names were a no-go. The final test was the most frightening. "Do you know our names?" Lana asked. I came up with her first name, but no last name, and I blanked on Jason's first and last name. It was time to go home. As I began packing my bag, I saw my hand moving to put things away, but I wasn't fully conscious or in control of the movement. It was as if the hand itself was on auto-pilot or had received instructions from a part of my brain I had no access too, like a rogue brain! Quick thought! Maybe some part of my brain is part of the Axis of Evil! Not only did I lack reading and writing skills, not only had I forgotten the names of people I clearly new and failed to recognize in photos, but now my motor control was suspect. With all the madness going on in my mind and body, I had a very clear realization fall upon me: I couldn't drive home. There was no hero complex, no macho "I can do this" attitude. It was simple logic: if I couldn't reliably control my hand, I couldn't reliably control a vehicle. It's good to know I have that switch inside of me, even when I'm out of it. The final symptom which occurred even as I began to walk out of my office was a numbness and coldness in my right hand. I was incredulous more than anything: "ARE YOU KIDDING ME!!??" I moved around and did some stretches, which sent that away. I also called The Comedy Studio to cancel my gig, and I called a cab. When I got home, I cooked a nice dinner, including a significant amount of protein for the first time in a few weeks, had some OJ, watched The Office and went to bed at 9:30 with a still-horrible headache but restoration of the reading and motor control stuff. Waking up this morning was still pretty bad from the headache perspective, but all the scary ish was past. As the day went on, things got better. I could talk fine, write fine, read fine. I got my mind back. So what happened, and why didn't I go to the hospital? First, I may still go to a hospital, but don't feel the need to right now. The deal is, my body has been through a lot. I fasted, hardcore, for two weeks, with only lemon, maple syrup, cayenne pepper and water. My immune system hasn't been restored. This week, my body got hit with a lot: introduction of solid foods, significantly heavier workload, eight hours in front of a computer, air travel (to Jersey no less), 4-5 hour nights of sleep, and a cold/virus. Second, given my low immune system, a hospital is the worst place to be. With all that, I think what I experienced last night makes a bit more sense. It's still terrifying, but explainable to me. Updates: 1. I just performed at Jimmy Tingle's in Somerville and decided to tell a bit of this story rather than do my standard set. I got two different audio recordings and hope to put a version in my next podcast. 2. A friend of mine was at the show and came up to me afterwards. "Dude," he said. "You had a nervous breakdown. I went through a similar thing last year." He said it was related to pent up grief over his father. I'll have to look into this more. He could be right. 3. Finally, if you want to know what a slake-moth is, buy the book, Perdido Street Station by China Mieville. You will help support my artistic endeavors, and you will be rewarded by experiencing one of the greatest stories I've ever read.

Fasting, end of day 1

Well, so far so good with the fasting. Probably doesn't mean much for a few more days. I'm not hungry really, though I do have a mild headache running. I did 96 ounces of the special lemonade today which I may be able to cut to 80. Will check in with yall tomorrow.

I'm fasting

This is my second time in life doing the Lemonade cleansing fast. I first did it when I was in high school. My mom hooked me up with a professional massage from this lady, and she suggested a liquid-only diet with a strange mix of water, maple syrup, lemon juice and cayenne pepper.

I had been feeling really sick and had a real bad case of that high school acne, nahmean? Well, after a week, this fast completely emptied me out. Acne-b-gone. Illness-b-gone. Health returned.

Over the past year, especially, I've been having some fun-with-health issues. New pains. Crampiness. Bad time sleeping. Horrible headaches. I know my body has collected a lot of toxins, both physical and emotional (following the passing of my mother).

Three weeks ago, I treated myself to a deep tissue massage, and the fasting is the followup. I'm going for 5 - 10 days.

I started last night with a detox tea. This morning I cooked a delicious breakfast for my girlfriend (cause I'm the man) as I drank the spicey water.

About twenty minutes ago I started to feel hungry for the first time today. I'll let you know how it goes.

Read more about the fast.